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Top 5 Most Frequently Used ITIL® Terms
ITIL® Terms Defined So, what is ITIL? ITIL® is about Service Management in IT. It’s about what happens when an IT department is introducing a new service into an organization and everything that comes...
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3 Tips to Improve Your Service Desk
The IT Service Desk plays a significant role in the day-to-day operations of any organization. When it functions well, all other activities perform well. If the Service Desk cannot perform, either...
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ITIL AND SYSTEM CENTER FOR BETTER SERVICE MANAGEMENT
The Link Between System Center & ITIL® ITIL (IT Infrastructure Library) is synonymous with Service Management and has transformed IT departments worldwide for decades. It is the most widely...
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IS YOUR SLA DOA?
Is Your Service-Level Agreement (SLA) DOA? A service-level agreement (SLA) is a contract between a service provider and its internal or external customers that documents what services the provider...
View ArticleClik here to view.
ITIL® AND SYSTEM CENTER FOR BETTER SERVICE MANAGEMENT
The Link Between System Center & ITIL® ITIL (IT Infrastructure Library) is synonymous with Service Management and has transformed IT departments worldwide for decades. It is the most widely...
View ArticleClik here to view.
COBIT vs. ITIL
What Are the Connections & Differences between COBIT and ITIL? COBIT (Control Objectives for Information and Related Technology) and ITIL (Information Technology Infrastructure Library) have been...
View Article3 TIPS TO IMPROVE YOUR SERVICE DESK
3 Tips to Improve Your Service Desk The IT Service Desk plays a significant role in the day-to-day operations of any organization. When it functions well, all other activities perform ...
View ArticleTop 5 Most Frequently Used ITIL® Terms
5 ITIL® Terms Defined So, what is ITIL? ITIL® is about Service Management in IT. It’s about what happens when an IT department is introducing a new service into an organization and ...
View ArticleITIL® AND SYSTEM CENTER FOR BETTER SERVICE MANAGEMENT
The Link Between System Center & ITIL ® ITIL (IT Infrastructure Library) is synonymous with Service Management and has transformed IT departments worldwide for decades. It is the most ...
View ArticleIS YOUR SLA DOA?
Is Your Service-Level Agreement (SLA) DOA? A service-level agreement (SLA) is a contract between a service provider and its internal or external customers that documents what services the ...
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